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A surcharge may apply for all RV travel/rentals into the northern part of British Columbia, the Yukon and Alaska. These charges do not apply for rentals commencing in Whitehorse and Anchorage. Please refer to our general information section.
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Is a mandatory charge for propane gas supply, general cleaning items, transfers and the preparation of the unit at it self. If you do not pay the fee in advance it is most likely that the rental center will charge this prior to your departure. Please check your quotation. Fees may vary at each rental center.
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General RV pick up times are between 12:00 pm – 3:00 pm unless other arrangements are confirmed. For an optional charge we provide “ Early Bird “ departures from 09:00 am onwards. Please inquire. Drop off is until 10:00 am unless otherwise confirmed.
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We will explain the handling of the unit thoroughly prior to any departure. Please calculate with about 1.5 hours for the orientation tour, paper work and storage of your belongings. Most rental stations have multi-lingual e.g. English, French, German, Italian, Spanish speaking staff on duty. Video orientations are available at some rental center as well. A detailed driver’s manual is available in each unit as well.
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Is available for an additional charge. Note: No one-way rentals between Canada / USA are available. Pre-Season one-way specials are available at discounted rates. Please check our Last Minute/Specials page.
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Most rental stations are open (Monday – Friday) from 8:00 am – 5:00 pm and on Saturday from 8:00 am – 4:00 pm. The centers are remaining closed on Sunday’s and Public or National Holidays. Thus, pick-ups are only available until 3:00 pm unless otherwise confirmed.
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All rental stations are reserving the right to substitute a vehicle equivalent or larger at no extra cost. In some instances it may be necessary to downgrade a vehicle. Refunds for downgrades are limited to the price difference between the original booked unit and the one available.
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With Included Standard Insurance: We require a security deposit between $1500.00 - $3000.00 payable with cash, traveler checks or credit card. With Optional VIP Insurance: The Security deposit is $300.00 - $1000.00. Thus, the primary renter must have a valid credit card in his name. The deposit may be deducted at departure from the credit card and credited again back upon return of the unit. In some instances the rental center may requires only a credit card imprint. Refunds to a credit card may take up to 21 days.
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After a reservation is confirmed and the initial deposit has been paid, we provide you with a detailed 30 page tour planning RV guide which includes: Travel Distance Charts & Mileposts, Ferry Schedules, Photo Album, Weather Info and Destination Information for Alaska, the Yukon, Canada & USA. We also provide a discount booklet for reduced rates on selected sightseeing tours, camping and gift items.
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Due to insurance regulations towing is generally not allowed with any unit.
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Traffic Violations / Parking
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Please pay your parking fees and tickets instantly. If you don’t, the ticket will be send to the rental station and here debited from your credit card. Please avoid the unnecessary inconvenience. Speed tickets are expensive and may cut a hole in your travel budget
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Speed limits on highways are between 90-110 Km / 55-65 Miles, within cities 50 km / 35 Miles or as otherwise posted. Radar control posts are frequently used – especially in a school zone. Please drive defensively because a RV is not a racecar and may act entirely different than a regular passenger car
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Transfers
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Some rental station providing a courtesy pick-up service from the airport or an airport area hotel. Some others pick up for an additional charge at downtown hotels or airport areas. Please inquire.
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Travel Restrictions
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Vehicles are prohibited on: the Dempster Highway (except rentals from Whitehorse), the Dalton Highway (except rental from Whitehorse & Anchorage) and on dirt or logging roads. Travel to Mexico is only permitted with additional insurance. Travel through the Death Valley is prohibited during July/August. Other restrictions for highways in the lower 48’s may apply. Please Note: your insurance coverage may be void if you do so without the written permission of the rental station. A penalty charge may apply.
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Winter Rental
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All rented units are winterized. Snow chains, winter tires are available at extra cost. Please note: there is no interior water supply available due to the possible freeze up of the RV piping system.
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